Refund & Return Policy

Refund & Return Policy

We want you to love your purchase. If you're not satisfied, we’ll help make it right.

Returns

• Returns accepted within 14 days of delivery.
• Item must be unused, in original packaging, and in the same condition received.
• Return shipping is the customer's responsibility unless the product is defective or incorrect.

Refunds

• Refunds will be processed after we receive and inspect the returned item.
• We will notify you via email about the status of your refund.
• Refunds are issued to the original payment method within 3–5 business days.

Exceptions

• Final Sale or personalized/custom items cannot be returned or refunded.

📩 To initiate a return, email us at support@rimpex.com with your order number and reason.