Privacy Policy
Last updated: August 26, 2026
Rimpex LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, disclose and protect personal information when you visit our website, communicate with us, place an order, or otherwise use our services.
1. Information We Collect
Depending on how you interact with our website and services, we may collect information such as:
- Your name, email address, telephone number, billing address and shipping address.
- Order details, products purchased, payment status, delivery information, returns and refunds.
- Information you provide when contacting customer support or submitting an enquiry.
- Device, browser, IP address and website-usage information that may be collected through cookies or similar technologies.
- Marketing and communication preferences, where applicable.
Payment information may be processed by Shopify, payment processors or other authorized payment-service providers. Rimpex LLC does not ordinarily receive or store complete payment-card details processed by such providers.
2. How We Use Your Information
We may use personal information as reasonably necessary to:
- Process, confirm, fulfill and deliver orders.
- Facilitate payments, returns, refunds and other order-related transactions.
- Communicate with you regarding orders, enquiries or customer-support requests.
- Provide and improve our website, products, services and customer experience.
- Maintain website security and help prevent fraud, unauthorized transactions or misuse.
- Conduct business administration, recordkeeping and operational activities.
- Send marketing communications when permitted by applicable law and according to your communication preferences.
- Comply with applicable legal, accounting, tax and regulatory requirements.
3. Shopify and Other Service Providers
Our online store is hosted on Shopify, which provides the e-commerce platform and related technology used to operate our online store.
To operate our business and provide services, information may also be processed by appropriate third-party service providers, which may include:
- Shopify and website technology providers.
- Payment processors and financial institutions.
- Suppliers, fulfillment providers and warehouses.
- Shipping carriers and delivery providers.
- Email, analytics, marketing and customer-support providers.
- Fraud-prevention, security and technology providers.
- Professional advisers or authorities where reasonably necessary or legally required.
These parties may process personal information as necessary to provide their services, fulfill transactions, operate our business, or comply with applicable law.
4. Cookies and Similar Technologies
Our website and the services supporting it may use cookies and similar technologies for purposes such as:
- Operating website functionality, shopping carts and checkout.
- Remembering preferences.
- Understanding website usage and performance.
- Maintaining security and preventing fraud.
- Supporting analytics, marketing or advertising where applicable.
Depending on your location and applicable law, you may be provided with controls relating to certain cookies or data-processing activities. You may also be able to manage cookies through your browser settings. Restricting certain cookies may affect some website functionality.
5. Marketing Communications
Where permitted, we may send promotional or marketing communications when you subscribe, request information, or otherwise provide appropriate consent.
You may unsubscribe from marketing emails using the unsubscribe option provided in the communication or by contacting us at support@rimpexglobal.com.
You may continue to receive necessary transactional or service-related communications concerning orders, payments, returns, security or customer-support matters.
6. How We Share Personal Information
We do not disclose personal information except as reasonably necessary to operate our business, provide requested services, fulfill transactions, protect legitimate business interests, or comply with applicable legal obligations.
Information may be shared with service providers and business partners involved in areas such as payment processing, order fulfillment, shipping, website operation, analytics, communications, customer support, security and fraud prevention.
Information may also be disclosed where required by applicable law, legal process or governmental authority, or where reasonably necessary to protect our rights, customers, business or services.
7. Data Security
We take reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure, and absolute security cannot be guaranteed.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer support, maintaining appropriate business records, resolving disputes, preventing fraud and complying with applicable legal, accounting or regulatory obligations.
9. International Processing and Transfers
Because Rimpex LLC operates an online business and uses service providers that may operate internationally, personal information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, appropriate measures may be used in connection with international transfers of personal information.
10. Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information. These may include the right to:
- Request access to certain personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing activities where applicable.
- Opt out of certain marketing communications.
- Exercise other privacy rights provided by applicable law.
To submit a privacy-related request, please contact us at support@rimpexglobal.com. We may need to take reasonable steps to verify a request before processing it.
11. Children's Privacy
Our website and services are intended for general commercial and consumer use and are not specifically directed to children. We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe personal information relating to a child has been provided to us improperly, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites, platforms or services. Rimpex LLC does not control the privacy, security or content practices of independent third parties.
We encourage you to review the applicable privacy policies of third-party websites or services before providing personal information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology or applicable requirements.
When appropriate, the revised Privacy Policy will be posted on this page with an updated revision date.
14. Contact Us
If you have questions regarding this Privacy Policy or wish to submit a privacy-related request, please contact:
Rimpex LLC
Email: support@rimpexglobal.com
Please provide sufficient information about your request so that we can review and respond appropriately.
We value your trust and are committed to handling personal information responsibly and professionally.