Refund policy

Refund & Return Policy

At Rimpex LLC, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Return Process

To start a return, you can contact us at support@rimpexglobal.com. Please note that returns will need to be sent to our office in Albuquerque, New Mexico (unless otherwise instructed).

Note: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

3. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

4. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.